Refund policy
Note : Refund is not applicable to any products purchased at Veranda Home (Owned by Sandune Design). We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. In case you are not fully satisfied with the product, we provide an easy exchange policy. You can get your product exchanged in simple 3 steps:
Courier the purchased product at below address in the condition it was delivered. Please let us know the product (with equal or higher price than product being returned) you want in exchange. We will courier the exchanged product at your mentioned address within mentioned delivery period
In case you want to return the product, we have credit note policy. Courier the purchased product at below address. Once the product is received, we will provide you with a credit note with amount equal to order amount of that product which you can utilize to purchase any product from our range of other products. This credit note is valid for a period of 6 months from the date of issue. Refund is not applicable to any product purchased at Sandune. Also, if once the order is fulfilled, payment fulfillment partners are also not liable for any refund. The customer agrees not to dispute the decision made by Sandune and accept the Sandune's decision regarding the return policy.
Please email us at Verandahhome@gmail.com PLEASE DO NOT FORGET TO MENTION YOUR ORDER ID.
1) Return not accepted if Customer does not like the material or colour of the product, we suggest that the customer should read the product description before ordering.
2) Return not accepted if customer wants to exchange the product with different product (in special cases we deduct a handling and shipping cost for another product that is 250/- rupees).
3) Return not accepted if customer is not satisfied as we commit to deliver what we have displayed and for the prices we have charged is the best possible.
4) Return not accepted if the product is used.
• The product should be unused and should not have any stains on it. Else we will not be able to do the exchange for that product.
• Any product that need to be exchanged, should be sent back to us. We do not provide reverse pick ups & the second round shipping is paid by customer as mentioned above.
Address for Return:
H3, RIICO, Mansarovar, Jaipur - 302020
Points to Note:
• 10-12% color difference depends on the screen resolution and lights, so same may differ slightly from the pictures.
• If a product is wrongly delivered to you, please send it back to us as we don't have reverse pick up facility, we will refund your courier charges.
• Taxes and duties are included in the price of the product listed on the Website, for deliveries in India.
• Please do put in the note and the shipment copy/bill copy which is there on the parcel. Kindly send the bill copy with the product sent for exchange.
• Please mention your name, address, number, email and order id on the parcel along with the size needed, if possible. Else, share these details while placing the exchange request over email
• For deliveries outside India, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country.
Making a purchase indicates that you have acknowledged, understood, and agree to adhere to above terms and conditions.
Refunds for International Orders
Refunds are processed only for defective, damaged, or wrong items delivered.
Once approved:
- Refund will be issued as store credit or refund to original payment method (depending on your country)
- Refund processing time: 7–10 business days after inspection
Shipping charges, customs duties, and taxes are non-refundable.